Refunds

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, we offer a refund under the following conditions:

1. Quality Issues or Errors
If the product is defective, incorrect, or does not match the description, please contact us as soon as possible so we can arrange for a return and refund at no extra cost to you.

2. Return Process
To request a return, please contact our customer service team via email or through the contact form on our website. You must provide your order number and a description of the reason for the return. Once we process your request, you will receive instructions on how to return the item.

3. Returned Items
Items must be returned in the same condition as received, unopened, and in their original packaging. We cannot accept returns of opened or used items unless there is a quality issue.

4. Refund
Once we have received and processed the returned item, we will refund the purchase price to your original payment method. Please note that shipping costs are non-refundable, and you, the customer, are responsible for return shipping unless the item is defective or incorrect.

5. Non-Accepted Returns
We cannot accept returns for products that are:

• Custom-made or personalized
• Downloadable products
• Products that, for hygiene reasons, cannot be returned (e.g., beauty products)

6. Refund Timeframe
Refunds will typically be processed within 7-10 business days after we receive the returned item. The time for the refund to appear in your account may vary depending on the payment method.

7. Contact Us
If you have any questions about our refund policy or wish to initiate a return, please contact our customer service team at [email protected] or by filling in the form on our page.